Job Description

Join the Target.com interactive team, where your goal is to make the multi-channel shopping experience as simple, secure and enjoyable as a visit to your local Target store. Youll develop strategies that drive sales and innovation while creating a fast, fun experience that inspires guest loyalty.

The Manager Digital Operations and Guest Experience ensures the efficient execution of Targets e-commerce business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience. This role ensures ease, efficiency and accuracy in assisting guest shopping experiences on the Target.com website and mobile platforms by supporting the related business processes and technology.

Role:
Responsible for engaging with Product and Engineering teams to identify opportunities to improve guest shopping experience and journey on Target.com and the Target App. Partner with stakeholders across the organization to identify application of Artificial Intelligence. Improve the quality and efficiency of existing products that use AI and VR in order to improve item productivity and guest experience.

Responsibilities:

Train, lead, coach and develop a team of 8-14 team members of Sr. Specialists, Lead Specialists & Analysts
Define process and business metrics through competitor analysis
Align work, set priorities, and track desired metrics to ensure business and team goals are met
Develop high performing team through coaching and feedback, visibility and recognition
Career planning for team members through structured and purposeful 1x1 engagement
Drive team level initiatives that motivate and engage TMs and drive TM retention
Demonstrate strong expertise in one or more of these areas: Operations Management, Retail e-Commerce, SEO, Data Analytics & Content Management
Develop effective partnerships with cross functional teams and influence partnerships for consensus on business objectives
Derive meaningful insights through application of statistical analysis of data
Conceptualize processes and practices to improve process effectiveness and efficiency
Demonstrate leadership in identifying process improvements and driving enhancements with product and engineering teams as well as external vendors
Pursue and influence decision making with business and product teams in design and implementation in product development
Exceptional communication and organizational skills
Coordinate efforts between cross-functional teams

Reporting/ Working Relationships
Reports to Director, Digital Experience and Guest Experience. Works closely with all Digital Business, Product and Engineering teams.

About you:
Graduate degree business management or a degree in engineering
At least 7 years of overall working experience
Good knowledge of e-commerce processes and systems
Ability to use descriptive statistical theories and tools in data analysis
Ability to conceptualize ideas and articulate the same to senior stakeholders within the organization
Ability to articulate initiatives, business cases, progress reports using MS Power Point
Ability to influence without authority
Stakeholder management
Structured problem solving abilities through critical thinking, logical reasoning and data analysis
Excellent communication skills, in both large and small group presentations
Ability to make complex ideas simple to understand
Prior experience of data visualization tools such as Tableau, Domo, QlikView, MicroStrategy
Knowledge of e-commerce processes and systems
Good organizational, prioritizing and problem solving skills and ability to multi-task
Ability to work weekends and be on-call (on rotation)
Education: ME/ M.Tech./ MS (Engg/ Sciences)r r r r r r r Any Graduate
Industry: Retailing, Consumer Durables/FMCG

Skills Required