Job Description

As our IT Support Manager, you will supervise information technology (IT) support staff; oversees computer system and software maintenance and repair; assist with computer equipment purchasing and installation, and maintains networks and connectivity for users.

Responsibilities

• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
• Ensures all employees benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.
• Organize support, troubleshooting, and repair for IT equipment and networks.
• Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.
• Establishes relationships with technology and component vendors.
• Oversees IT support department staff, including education, training, and call center specialists.
• Advises human resources colleagues on staffing needs and participates in the hiring and training process.
• Manages departmental budget and tracks spending on equipment and staff.
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure the preservation of technology and data.
• Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases.
• Attends and presents at trade shows and technology showcases to remain up-to-date regarding new developments.
• Offers specialized expertise in IT demands in a particular industry, such as education, finance, or hospitality

Requirements

• Bachelor's Degree in Computer Science or a Related Field
• 8+ years of experience with Computers and Networks and relevant technologies.
• Experience in leadership, management, and staffing
• Must possess strong written and verbal communication.
• Should have problem-solving, decision making and critical-thinking capabilities
• Should be able to work under pressure,
• Must be a goal-oriented person
• Proficiency in software engineering tools.
• Ability to grasp new concepts and the zeal to learn.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with close to 75 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, and Solitaire Gold.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games.

Since we were founded, we've drawn 500 of the world's most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood's biggest hits including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.