Orange Business Services
About the role Representing and champion the Customer within Orange Business Services Fully understanding the nature of the Customer\xe2\x80\x99s business and the applications they operate over the Orange Business Services network. Working in partnership with the Customer will increase service…
About the role Routing and switching management and troubleshooting Network Firewall Rules and Policies management and troubleshooting Implementing of NAT/PAT, SSH, signatures, etc. Plan & Implement comprehensive security policies and practices for entire infrastructure. Signatures updating, blocking of unwanted traffic…
About the role Support the development and roll out of internal communication activities by providing strong administrative and co ordination support. Produce high quality internal communications materials. Improve processes, drive efficiency and contribute to the effectiveness of the team by…
About the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets About you Any Degree or Diploma in Electronics/Computers or science required.…
About the role Key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and…
About the role Responsibilities Sr Consultant Application Mgmt is a position in an IT Delivery Infrastructure Operations entity. He is accountable for IT Delivery for the Managed Applications being delivered by a dedicated teamof professionals, a set of applications, a…
About the role Ensure compliance of performance management targets and customer satisfaction. Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner. To provide hands on support for critical incidents…
About the role In the OBS group, the engineering service provides expertise and support for the hosting platforms and internal business customers. You design the large VMWare virtual infrastructure (SDDC stack) with advance components(VRA, NSX T, VCD, VSAN, VRO, VROPs…
About the role To act as Major Incident Manager in case of a P1 / P2 incident, ensuring immediate conference bridge initiation, communication (internal/external, written/verbal), troubleshooting is done as per the timelines and highest professional standards. Point of contact for…
About the role Own and Drive Digital Strategy and Roadmap for function Coordinate and work closely with global stakeholders to ensure alignment Strict adherence to Organization Information Technology and Security Policies Review current operating models and support digitalization opportunities with…
About the role Contribute in all phases of the development lifecycle Development and maintenance of software applications and automation tools, scripts Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software…
About the role CONTEXT OF THE SERVICE / PROJECT : In the OBS group, the engineering service provides expertise and support for the hosting platforms and internal business customers. SERVICE DESCRIPTION : 1) Provide Level 3 support for production datacenter…
About the role Individual must work closely with different Line of Business (LOB) to bring resolution to all issues and perform proactive duties such as patch management and software upgrades Must be able to work independently with a group while…
About the role Customer engagement and support: Accountable to drive Organic growth upselling activities Organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid…
About the role Customer engagement and support: Accountable to drive Organic growth upselling activities Organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid…
About the role Customer engagement and support: Accountable to drive Organic growth upselling activities Organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid…
About the role KEY DUTIES Understands the business’ opportunities to hypothesize as an individual researcher and in collaboration with other team members in identifying the optimal business solution. Produces clear, insightful, understandable work products (visualizations, reports, presentations, etc.) to outline…
About the role KEY DUTIES Understands the business’ opportunities to hypothesize as an individual researcher and in collaboration with other team members in identifying the optimal business solution. Produces clear, insightful, understandable work products (visualizations, reports, presentations, etc.) to outline…
About the role A) Participate in the security monitoring of mission critical network nodes and systems, and security devices to detect any anomalies. b) Provide first level response & investigation to security monitoring team. c) Investigate abnormal events, qualify potential…
About the role key accountabilities Perform Feasibility study and Risk analysis of technical design. Perform risk analysis and prepare configurations and fallback of VPN solutions. work closely with CSI to ensure first time right implementation . Release configuration on network…
About the role audit of devices/services for Security best practice (system hardening, user accounts, logging, monitoring, etc.) ensure that the appropriate management approves the security risk mitigation objectives (roadmap, risk threat and vulnerability mitigations decisions ensure that required entity security…
About the role Responsible for Level 3 expert who is Proficient in SAP S4/HANA, BO, B1 & HANA DB Administrator Level 3 operations support required : incident management support problem management support Product Industrialization technology watch (study, documentation) vendor technical…
About the role Ensure service delivery services are delivered effectively to Head of Service Delivery Act as People Manager in India MSC for Service Delivery Manager’s , Capacity Manager , Technical Lead and Project Manager’s supporting accounts of Head of…
About the role Take handover from sales/presales with visibility to respective sales order (quote) in vendor portal Validate quote (SKUs, catalogue cost, discount & partner/net cost) Review customer order if matches to vendor quote Ensure order UBB enabled, capture installed…
About the role To design and deliver automation solutions pertaining to all level of technical support for provisioning and fault management activities on Orange Business Services Network Tools and systems (WAN). Identify automation opportunities, and design and develop automation sloutions…
About the role Coach, train and develop staff on current and future operational/network requirements under guidance of PSS manager and ensure team proficiency in 24 x 7 customer support. Supervise a team of technical support engineers providing support covering various…
About the role To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT :: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions:…
About the role Responsibilities In line with our ITIL based processes and organization, you will be in charge to follow Orange internal processes and manage: Incident managementhandle both re active (customer call) and pro active (monitoring) incidentstroubleshoot and fix all…
about the roleArchitect, develop, and maintain an innovative test automation system for the organization.Work closely with the application architect to develop a solid testing solution, working towards the future state of the application architectureAssist in the training/mentoring of team members,…
about the roleTo plan and implement change and release activities and projects on MPLS based orange Business VPN network for airline customersthat belongs to Airport Hub architecture.Perform operational changes including both customer Router (CE) and Orange backbone devices ( PE…
about the roleTo plan and implement change and release activities and projects on MPLS based orange Business VPN network for airline customersthat belongs to Airport Hub architecture.Perform operational changes including both customer Router (CE) and Orange backbone devices ( PE…
about the roleResponsibilitiesSecures enterprise information by determining security requirements; planning, implementing and testing security systems; preparing security standards, policies, and procedures, Provide support for security incidents, Plan and execute security updates.Skill ProfileStrong knowledge of the OWASP, SANS top 25, WASC…
about the roleResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible…
about the roleSenior Lead PEGA technical resource and Individual Contributor part of developmemt team to clarify and develop software requirements/specifications to deliver against business or techincal objectives.Review and design/develop, new/enhancements of the application(s) requirementsReview and delivery of technical documents and…
about the rolekey accountabilitieskey result / decision areas (outcomes)Ensure direct relation with key stakeholders by frequent review meetings, proactive follow ups, feedbacks for customer satisfaction and avoiding escalation. Ensure feedback is taken seriously and action plan in place. Also, in…
about the role1) Primary responsibility is execution of Security controls, Risk & compliance management, follow up on actions, suggesting improvement of controls etc.2) Second main responsibility is to automate those controls using automation technologies like Python, perl etc.3) Provide support…
about the rolekey accountabilitieskey result / decision areas (outcomes)Be responsible of daily IT support operations within the site or countryMeet / Exceed the Key Performance Indicators as specified in the Operational Level Agreement.Be responsible for the IT aspects of installations,…
about the roleTo provide Level 2 support to customers using Cisco Unified Communication service.This role requires candidates to provide support to our customer on 24X7 basis.about youKnowledge and abilities Advance troubleshooting skills for Cisco Unified Communication service.CUCM, Unity connection, Cisco…
About the role About the role Good network support knowledge and experience . Service oriented, customer focused with good customer service skills . Good networking/communications background . Experience in one or more of the following: Network, Firewall’s / Security /…
About the role Incident Management Participating in Build Projects Supporting Run Projects Change & Operational Chaneg Management Coordinating with OEM \ Vendor \ Third Party and working on reslution of issues ensuring Service Delivery as Per agreed SLA Initiatives taking…
About the role To provide next level technical suppot for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view…
About the role Maintain Network/Security Based equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.Key Spoc forService Requests,Low / Medium severity incidents,Regular operational activities like config backup , low /no impact patch &…
About the role Maintain Network/Security Based equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.Key Spoc forService Requests,Low / Medium severity incidents,Regular operational activities like config backup , low /no impact patch &…
About the role Key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and…
About the role Maintain Network/Security Based equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.Key Spoc forService Requests,Low / Medium severity incidents,Regular operational activities like config backup , low /no impact patch &…
About the role Perform first Data Quality validations & analysis for Customer Inventory and engage Data Management team for complex problems Support provided to new customers integration into the Inventory Management Solution. Ensure that accurate inventory is updated at all…
About the role Key accountabilities Key result / decision areas (outcomes) Customer engagement and support: Responsible for customer requests execution and day to day account activities in order to maintain and enhance customer relationships, provides input and manages action plans…
About the role Strong in English communication (Read, Write and Speak)Understanding of business requirements and the process of translating them into well engineered and integrated technical solutions and reusable componentsJob Responsibilities:Understanding of business requirements and the process of translating them…
About the role As the technical architect, transferring customers’ requirements into a solution based on Oranges’ products and services. For all installed customer base, owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation…
About the role Excellent customer service skills. Good leadership skills Exemplary people and change management skills Ability to build relationships with peer and management levels both with clients and the company management Excellent interpersonal skills. Good time management, organizational and…
About the role Excellent customer service skills. Good leadership skills Exemplary people and change management skills Ability to build relationships with peer and management levels both with clients and the company management Excellent interpersonal skills. Good time management, organizational and…
About the role About you Additional information Department Sales & Marketing Asia Pacific Contract Regular
About the role Contribute to the effective overall performance of the Orange Business Services Global Network, while ensuring the highest level of network availability through excellent proactive/reactive network supervision , efficient troubleshooting and diagnosis of backbone network incidents and effective…
About the role A Lead – Technical Design Team Consultant is responsible for ensuring the team works towards transferring customers’ requirements into a solution based on Orange’s products and services, owning the technical design validation through ordering and implementation. He/She…
About the role Key accountabilities RUN phase: To provide professional technical support and troubleshooting for all issues received related to Genesys CC. Resolve complex customer issues on Genesys CC; diagnose fault related cases by effectively utilizing software diagnostics and other…
About the role To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets About you Any Degree…