Job Description

IT Support Manager CTC- 3.5 to 4.2LPA We are looking for a IT Support for the systems area; dynamic, proactive and resourceful person, who has experience in technological support. They will be responsible for ensuring the operability at the infrastructure and technological level of the equipment and applications involved in the optimal functioning of our operations. Provide technical assistance in the solution and / or diagnosis of incidents or requirements that have to do with technical aspects of hardware, software and other tools that apply for the proper functioning of operations, managing all the necessary actions to specify the cessation of the problem and keep the technological equipment used in call center operations operational. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Responsibilities:

• Hands-on experience with Windows/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Troubleshoot known and unknown hardware issues related to corporate issued or provided laptops, mobile devices (phone & tablets), peripherals, and associated accessories
• Troubleshoot known and unknown software issues related to Windows, Mac, Microsoft Office, Outlook, Zoom and other corporate deployed applications.
• Troubleshoot Microsoft patches, corporate software deployments, group policies and Symantec Antivirus issues
• Build and reimage a corporate issued laptop including performing any necessary HW repair or upgrades required to solve the end user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
• Troubleshooting of LAN/WAN issues impacting employee productivity. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Provide excellent verbal and written communication to end users regarding their productivity issues. Must demonstrate the ability to interact with end users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end users both verbally as well as written.
• Provide other duties and responsibilities as assigned.

Skills: Tech support, IT support, System Admin, Hardware and Software Troubleshooting, IT helpdesk, Desktop Support, LAN, WAN Requirements:

• Advanced English Language
• 2 years of experience in processes related to remote, preventive, and corrective support.
• Possess knowledge of computer systems, networks, hardware, and software.
• Educational studies at a technical level, technologist or in careers related to electronic engineering, systems engineering, telecommunications engineering.

Job Type: Full-time Salary: ?26,000.00 - ?36,000.00 per month Schedule:

• Morning shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Preferred)