Job Description

Visit us: https://www.etechtechnologysolutions.com/ What We Offer Transportation allowance Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP We You\'ll Be Doing Troubleshooting all information technology issues, including software, hardware, and networking Provision, deprovision, and audit access rights for all company resources Assist in the management of Active Directory information, ensuring accuracy and regular updates Install and update desktops, laptops, mobile devices, peripherals, networks, and related software Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate Follows up with end-users to ensure that inquiries are resolved within established SLAs Logs and tracks inquiries using a ticketing system while maintaining history records Documents and maintains workflows utilized in successful issue resolution Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort May provide leadership and work guidance to less experienced personnel Mainly Tier 1, partly Tier 2 Support Level Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department We Expect You To Have Experience of networking fundamentals, mainly TCP/IP Windows and Mac OS hardware/software experience Microsoft Office knowledge, very knowledgeable with Excel in particular Active Directory management experience a plus, but not required. Virtual Machine deployment and management Wireless technologies and protocols know-how desirable VPN technologies (IPsec and SSL) Relevant technical certification is highly desirable Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends. Be a Team player Flexible attitude, reliable Network maps and document writing Customer-friendly demeanour Interpersonal skills for interacting with team members Good Communications skills Organization skills to balance and prioritize work Analytical and problem-solving skills Leadership skills to mentor and provide guidance to less experienced personnel Ability to work in a team environment Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects. Manage incidents and requests for a defined technology environment Provide network specific technical expertise for the support of security network system.

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