Job Description

MOURI Tech MOURI Tech is a professional global enterprise solution provider helping its customers transform into intelligent enterprises. It offers comprehensive solutions and world-leading consulting and delivery experience to many fortune 500 companies across the globe. As a lead innovator of NextGen AI solutions, it enables its customers to achieve new business performance thresholds. MOURI Tech helps its clients to be resilient and successful in the long run through digital transformation. Operating across five continents, MOURI Tech continually engages with employees, clients, partners, and community organizations worldwide. At MOURI Tech, we have transitioned into AI-based digital mode of learning to ensure our associates are steadfast learners and can sustain themselves as resilient professionals. We shape our employees into certified professionals and upskill their career journeys through their associations with us. MOURI Tech provides a transparent, healthy, and favorable work environment with teams and business units seamlessly connected across the organization. Job role: Service Desk Associate / L1 Support Engineer / IT HelpDesk Experience level: 2-4yrs Skills required: Service Desk Support, On Call Support, ITIL Process, Troubleshooting Skills, MS Office Location: Hyderabad : . Provide 24/7 on-call rotational support of critical business applications as scheduled and required. . Service Desk and Remote Desktop support and deliver outstanding support by understanding user\'s IT and business needs. . Acts as the first point of contact for Users . The SD handles all incoming IT-related incidents and service requests, and provide a consolidated SD to support all in-scope End Users and IT products and services. . Maintain First Call Resolution & Response and Resolution SLA . Ability to work independently. . Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem solving skills with experience in using diagnostic tools. . Strong Interpersonal skills. . Strong written and communication skills, including the ability to effectively interact with business partners and internal team members. . Flexible working approach due to working hours. . Minimum 1 years of experience international voice call support . Password reset / unlock Primary Skills Required: Service Desk Support, On Call Support, ITIL Process, Troubleshooting Skills, MS Office Secondary Skills Required: Remote Access Tools, Basic Knowledge on Active Directory & M3

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