Job Description

Responsibilities: 2022 FINStarter - Customer Support & Success Program About the role/opportunity Finastra is actively seeking talented, ambitious, and curious individuals to join our FINStarter program in 2022. This unique development program is an excellent opportunity to accelerate your career, enhance your skills, build meaningful relationships, and participate in challenging and innovative projects while rotating through various areas of the firm. We provide you with mentorship and training throughout the program to help you design your career development path and take on various challenges, all while working with awesome people in a highly collaborative environment. Here's what you can expect:

• This development program is designed to give you exposure to different Customer Support and Success areas within different business units and functions to gain an understanding of Finastra as a whole.
• Rotations may include spending 12m across different areas such as Payments, Lending, Retail banking or our Global Customer Centre of Excellence.
• Being part of an enriching learning and mentorship program, which will help you enhance your career and develop highly transferable skills
• Develop meaningful relationships with various teams across Finastra
• Get to know more about the fintech industry and how you can contribute to a world of open finance
• Being part of a global FinStarter cohort across the globe within different functions and areas of the business and joining numerous developmental and social events
• Flexibility to work in a hybrid model, both from home and from the office

............... What you'll do. Within each rotation you ll be placed into the Customer Support and Customer Success teams and will support on a variety of activities, for example:

• Respond to customer requests
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution
• Participate in client (phone) meetings, WebEx sessions
• Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
• Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
• Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
• Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
• Identifies risks through client journey mapping and service gap analysis, and provides input for consideration to the line of business risk register as appropriate.

Rotation pathways will depend on various factors, including your career interests, development needs, location, and business demands. Once you have completed the FINStarter program, you will have the opportunity to align yourself with an area of our business based on your interests, capabilities, and business need. ...............
What you'll need:

• A desire to learn and grow professionally across one or various functions within the firm

• Knowledge in Business, Commerce, Management, or related disciplines
• Knack for building relationships at all levels, negotiation, and stakeholder management
• Exceptional customer service skills
• Strong communication skills
• Curious and comfortable with ambiguity
• Flexibility and ability to work in a fast-paced environment
• Demonstrated problem solving and analytical skills
• Self-starter, ability to work in a virtual environment as needed