Job Description

!!! Greetings from Aims Global Consultants !!!r r

We are hiring.........r r

Role / Position: Customer Support Executive cum E-Commerce Assistant in E-Commerce Company for Kolkata location.r r

r Job Location: Kolkata (Deshopriya Park)
r CTC: INR up to 01.80 LPA (Negotiable)r r

Exp: Min 01-03 yrs as Customer Support Associate (E-Commerce industryaEUR(TM)s experience will be preferred)r r

Report to Manager-Customer Support / Floorr r

SHIFT TIMING:r r

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• Morning Shift: 07:00 AM to 3:30 PMr
• Evening Shift : 02:00 PM to 10:30 PMr
• Night Shift: 10:15 PM to next Day 07:30 AMr

COMPANY PROFILE: r r

The company is one of the fastest-growing e-commerce companies that connect the rest of the world to India on special occasions and festivals. It owns an e-commerce gift concierge. This virtual gift souk provides gifting solutions for every relation on every occasion. It has achieved an extremely supportive and enthusiastic base of international patrons whose count exceeds 300,000r r

This company provides its services in over 1500 locations across the length and breadth of India. It plans to extend the services and cover every pin code in the country in the immediate future. The company strongly believes in contributing to the overall growth of humanity and tries to do its part by touching the lives of both its customers as well as its employees.r r

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NEED SKILLS:r r

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• Candidate should be graduate in any stream / 10+2 passed candidate may applyr
• Candidate must have a minimum of 01-03 as CCE / Customer Care Associate in any industry (E-Commerce industry experience will be preferred)r
• The candidate should have a pleasant personalityr
• Candidate must have excellent communication skills & client handling ability.r

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CANDIDATES WITH THE FOLLOWING ARE PREFERABLE:r r

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• Experience in Customer handling in any industry (E-Commerce / IT industry experience will be preferred)r
• Good communication skills in English (Mandatory)r
• Ready to take the challenge of a new assignment as decided by managementr
• Candidate to be ready for work on rotational shift (Shift will be changed every 15 days)r

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ROLE & RESPONSIBILITIES:r r

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• Take ownership of customer issuesr
• Troubleshoot problems and see them through to resolutionr
• Escalate unresolved issues to the appropriate internal teamsr
• Communicate and coordinate effectively with internal departmentsr
• Customer handlingr
• Solve the queries of customers related to their productr
• Coordinating with other departmentsr
• Maintain customer databaser

***Interested candidate may send their CV in MS word format only on { resume.aimsglobal @ gmail (.) com } (Mention; Customer Support Executive in E-commerce Company, in Subject Line)***
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r For query / interview candidate may call us on +91 9674443821 / 9674443823 (10:30am to 06:00pm)
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r Best Regards,
r Aims Global Consultants
r Kolkatar r

r Note: We don't take any service charges from competitors/job seekers. It would be ideal if you forward this back rub to your companion and relative who is ready to work for a similar profile. Your thoughtful demonstration may help your closest and dearest.r r

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PLEASE DO NOT APPLY IF YOU DON'T HAVE THE REQUIRED BACKGROUND & EXPERIENCE
Education: Any Graduate
Industry: CRM/CallCentres/BPO/ITES/Med.Trans

Skills Required