Customer Support Executive (us Voice Process Male)
Job Description
Work closely with the Account Manager who is assigned to specific accounts and physicians.
Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
Quickly identify, address, document and track critical service-related items and customer inquiries.
Evaluate customer feedback and identify ways to maximize customer satisfaction.
Ensure that standard operating procedures are documented and maintained.
Reporting any anomalies to the reporting manager.
QSR Feedback to be completed in a timely manner, review & report.
Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
Missed rounds to be identified & aiming to save encounters
Resell meetings to be arranged & attended to.
Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
Support the Team Lead -CRM to implement policies as laid down by the companies.
Routing Carve Off’s as and when required.
Calls to facilities based in US basis the states assigned.
Calls connected with Facilities - Increase First Contact.
Aiming to schedule meetings with US facilities for Growth in business.
Revenue Improvement - Conversions of New meetings to sale (1st encounter)
Skills Required
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Job Detail
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Job IdJD3052254
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IndustryBPO/ITES
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Total Positions5
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Job Type:Full Time
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Salary:35000-40000
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationAny Graduate
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Experience1 - 5 Year
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Apply ByAug 11, 2023
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Job Posting DateApr 04, 2023