Job Description

Tech Mahindra hiring for Blended customer support executives @ Kolkata .,
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r HR Connect - 86383 30959- Priyanka
r 91013 69678- Nomina r r Process- Blended customer Support r r Qualification - Any Graduate / UG
r Experienced - Minimum 1 Year Experience in BPO or Any Under graduate with minimum of 8 months in Email / Chat process any industry
r excellent writing & verbal communication.
r Location - Kolkata
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r About Tech Mahindra - r r Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,000 employees across 90 countries.The company was ranked #5 in India's IT firms and overall #47 on Fortune India 500 list for 2019. On 25 June 2013, Tech Mahindra announced the completion of a merger with Mahindra Satyam.Tech Mahindra has 973 active clients as of April 2020.
r r r Responsibility -
r Accurately and efficiently handle customer contacts via Phone, email in the shortest possible time.
r Communicate actionable customer feedback to the relevant team, that can be worked to meet the customers problem
r Openness to work in shifts
r Should have a positive attitude and agility to work in collaborative environment
r Should have solution oriented and committed to make it right resolution
r Should have impeccable sense of judgment to be able to service at the highest levels.
r Should take ownership to resolute customer issue (ensure 100% problem solving ability).r r
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r Languages: English / Hindi / Bengalir r
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r All the best
Education: Any Graduate
Industry: CRM/CallCentres/BPO/ITES/Med.Trans

Skills Required