Job Description

Designation: Team Leader - Customer Service (preferably from E-Com background)
Work Location: Lower Parel, Mumbai
Experience: 4-5 years experience in CS, with min 2 years as Team Lead
Salary: upto 6 LPA
Good Communication & Team Motivation Skills Team Leader in the Customer Experience Team, plays an important role. The Team Leader is expected to achieve agreed targets contributing to the company\'s objectives, provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of objectives. Primary Responsibilities:

• Work closely with the team, motivating and coaching them
• Hosting one-too-one\xe2\x80\x99s and team meetings, weekly performance reviews and check-ins
• Ensure training and development plans are maintained for all team members.
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Create a \'roster\' for your team for at least 15 days & also coordinating with other team leads to ensure not more than 2 leave slots per day are approved in each roster.
• Planning and creating the ops roster for a period of 2 weeks with minimal changes.
• Create daily and weekly targets, hourly team split, hourly resolved targets, etc.
• Support the Operations Team to highlight operational risks and areas for improvement
• Lead and inspire a team to deliver excellent levels of individual/team performance and customer satisfaction.
• Work with the management team to identify and deliver positive change and business efficiencies and escalate the problems encountered.
• Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
• Support the management team to highlight operational risks and areas for improvement.

We are one of India\xe2\x80\x99s largest online merchandising platform with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of latest youth style and fashion trends. In addition to core men and women wear apparel categories, we are also in the process of expanding to new categories and introducing new product lines in the existing categories like active wear, supima products, innerwear, personal care products like perfumes, footwear and kidswear. Job Types: Full-time, Regular / Permanent Salary: 9500,000.00 - 9600,000.00 per year Schedule:

• Day shift
• Rotational shift

Education:

• Bachelor\'s (Required)

Experience:

• total work: 4 years (Required)

Language:

• Fluent English (Required)

Work Location: One location Speak with the employer
+91-XXXXXXXXXX