Process Name: Outbound ProcessResponsibilities: Communicate with Calls180 calls dailyUnderstanding the products and services provided by the company.Resolving customer complaints, service issues and queries.Providing detailed information to customers.Negotiating the terms and conditions with the customers.Maintaining healthy relationship with the clients.Offering exceptional…
Process Name: Outbound ProcessResponsibilities: Communicate with Calls200+ calls dailyUnderstanding the products and services provided by the company.Resolving customer complaints, service issues and queries.Providing detailed information to customers.Negotiating the terms and conditions with the customers.Maintaining healthy relationship with the clients.Offering exceptional…
Being a Team Leader, you will manage the day to day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).…