Job Description

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.Basic Qualifications

• Graduation. MBA desirable.
• People management experience. Experience in handling team is highly desirable.
• Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Result oriented, Works with speed to translate strategy into "measurable" and achieve results
• Incessant Curiosity - question the status quo, find ways to make things better, probing and analytical ability
• Excellent communication and analytical skills
• Has prior experience of working in global cross functional teams and with senior business partners
• Has managed a team of managers/ senior managers, preferred

Roles And Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members- feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team-building activities
• Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area.
• Provides leadership, support and guidance to facility management.
• Ensures compliance with an established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Take care of Audits.

Job Type: Full-timeSalary: ?14,000.00 - ?18,000.00 per monthSchedule:

• Day shift

Application Question(s):

• Are you comfortable with a bond of a minimum of 1 year?
• Are you comfortable with the rotational, afternoon, and split shifts?
• Are you comfortable with the blended process? Calls+Chat+Email
• Do you have a laptop or a desktop in good working condition?
• Do you have a proper broadband or wifi or any internet connection with good speed?
• Are you under 30 years of age?Age Criteria is below 30.

Experience:

• Microsoft Excel: 1 year (Required)
• Team management: 2 years (Required)