Job Description

Alfa Laval India is looking for a position of Customer care specialist - Pune

About Us -

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet.

We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging.

This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet\xe2\x80\x99s most urgent problems.

Making the world a better place. Every day.

Please feel free to peruse our website

The position / About the Job:

Customer Care Specialist MEA will be responsible for -

Effective and efficient Handling of customer complaints and claims through:

• Drive claim process within sales company MEA and take appropriate decision to facilitate speedy resolution.
• Conduct a regular follow-up meeting with Divisions, BU and factories.
• Customer Claims management and secure prompt remedial actions by supply of parts, services and equipment as may be required.
• Generate free supply OAs for facilitating supply of parts and services and follow up execution of these supplies.
• Frequent review of critical claims and escalate the matter to higher ups team to sort out critical claims.
• Secure learning, improvements replicated across the organisation to eliminate repetitive claims.
• Handling the claims as per approved claim process.
• Claim review meeting with relevant stakeholders to expedite the remedial actions and route cause analysis with causative units.
• Prepare & circulate summary of customer claims status report on monthly basis to relevant persons in Alfa Laval.

What you can be \xe2\x80\x93

• 4-5 years of overall functional experience in Sales, Sales support, Proposals for capital goods.
• Diploma/ Graduate Engineer (Mechanical , Electrical or Chemical) from reputed institutes
• Knowledge of Alfa Laval products and applicationsCommercial knowledge pertaining to logistic transactions
• Energetic Good in communication, interpersonal, customer orientation & Planning skills.SystematicNetworkingAnalytical

The location-

• Pune - ICC

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval\xe2\x80\x99s future success, you will be learning new things every day.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply\xe2\x80\xa6

Alfa Laval