Job Description

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Role

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Your day begins with reviewing shipment status details + new customer orders for completeness. You will then work with our OCC teams and/or other overseas offices to ensure all operational delivery tasks are achieved as per the customer promise. Every day will be different but will always focus on the customer.
• During your day you will interact regularly with your customers via different media to solve challenges, give advice, offering rates + options for future bookings.
• You will attend meetings with your colleagues to discuss our customer promise key performance measurements + brainstorm about options for improvements. Your analysis of your own customer portfolio against these measurements will be a critical input to each of these discussions

About Kuehne+Nagel With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world\xe2\x80\x99s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT Vidisha Sharma vidisha.sharma@kuehne-nagel.com





Location
















Found your right job opportunity?


Learn more about our hiring process and get some usefull tips for applying.




Application support





Share this opportunity

• 
  
  
  Share via email
  
  
  Share via Facebook
  
  
  Share via linkedIn

Get notified for similar jobs You\'ll receive updates once a week



Enter Email address Activate











Next steps to joining our team










Step 1


Complete your online application








Step 2


Speak with your Kuehne+Nagel recruiting specialist








Step 3


Meet our hiring team








Step 4


Decide if you will accept the offer







Similar jobs

• 
  
  
  Freight Logistics & Customer Service
  Customer Care Specialist, Air Logistics
  
  
  
  Location Bahrain
  Full Time
  Permanent
  
  
  
  Posted 0 days ago
  
  
  
  Freight Logistics & Customer Service
  Air Logistics Customer Care Specialist
  
  
  
  Location Indianapolis, IN, United States
  Full Time
  Permanent
  
  
  
  Posted 7 days ago
  
  
  
  Freight Logistics & Customer Service
  Air Logistics Customer Care Specialist
  
  
  
  Location Coppell, TX, United States
  Full Time
  Permanent
  
  
  
  Posted 30 days ago
  
  
  
  Freight Logistics & Customer Service
  Customer Care Specialist - Air Logistics