Customer Care Specialist Air Logistics

Year Bengaluru, Karnataka, India

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You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

YOUR ROLE

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular
care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business
development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.

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