Job Description

Key Skills



NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.

JOB LOCATION GURGAON

Designation: Customer Care Specialist (US process)

Shift: 5 Pm to 5 Am(Any 9.5 hour shift in the night)

Roles and Responsibilities of a Customer Care Specialist

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Eligibility:

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math\'s Hons & Eco Hons)

- B.Tech. with min 6 months of experience is required in BPO/KPO

- Reg MBA with min 6 months of experience is required in BPO/KPO

- Undergraduates/ pusuing graduation are not eligible

- Candidates who are currently located in Delhi NCR/Gurgaon are eligible

Required Experience

- Freshers

- Experienced- 0-28 months

- Excellent communication skills

- Should be flexible to work in rotational shifts

- Proficient in computer usage and Basic knowledge of MSOffice

We Offer You

- Salary range- 3.08 LPA to 3.50 LPA (0-29 months experience)

- Defined career roadmap which offers growth opportunities

- Performance-based incentive program (Depends on Process/Client Alignment )

- Investment in talent development and skills enhancement

- Work-life balance with a 5-day workweek

- Collaborative environment with with best-in-class professionals

WF0

Experience : 0 - 2 Years

No. of Openings : 200

Education : Any Bachelor Degree

Role : Customer Care Specialist

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

Placement India