Job Description

Job Title: Associate, Real Time Management Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitoring queues & flagging schedule non-adherence. The central point of contact for all schedule exceptions & time off requests. Monitor Service levels & associated metrics. Preparation of daily / Weekly / Monthly reports Daily/Weekly Attendance tracking Resolve escalated issues and requests from the site management Root cause analysis of SLA deviations, action plan development and resolution Monitor real-time queue, schedule adherence & attendance. Key daily exception requests and update schedules Cross-train with Scheduling Analyst Optimize breaks the day of or day before the actual schedule Schedule ADHOC intra-day training requests and update schedules Attend centralized and/or site management meetings as per requirement Cater to real time ad-hoc requests as per requirement Preparation of weekly performance / KPI reports and maintaining performance dashboards Preparing ad-hoc reports & analysis for management reporting Preparing Monthly performance data for incentives in Operations Preparing performance data for Operations & Client RnRs Understanding of Capacity planning and Scheduling for the process Maintaining and updating trackers for ongoing programs & projects Drive Special Projects and Initiatives assigned Resolve escalated issues and requests from the account management Key skills & knowledge: Data analytical skills. Basic knowledge of workforce Management. Excellent problem solving & reasoning skills. Good written and verbal communication skills. Good team player with willingness to learn and drive to achieve Basic knowledge of MS Excel, MS Access, and other MS Office components Ability to handle pressure situations Ability to simplify complex operations into repeatable processes Ready to work in dynamic 24.7 shift environment Educational Qualification : Graduation Disclaimer :- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Chandigarh - DLF IT Park,(Ground Floor, Tower F) Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

foundit