Associate, Real Time Management
Job Description
Monitor real time queue and highlight proactively if SL is impacted. Involve in client discussions proactively on RTA chat groups. Timely highlight leakages and utilization drops to service delivery teams. Setting up Reporting & MIS for New accounts. Managing a team of Reporting Associates. Automation of Existing Reports and Dashboards. Managing Monthly Incentives and Payroll/Client invoicing. Preparing and publishing periodic reviews for management and Stakeholders Governing Daily, Weekly and Monthly Client/Internal reports. Creating Interactive Dashboards in Excel / Power Bi for Stakeholders. ID management as per Business requirement Key Skills and knowledge: Good written and oral communication skills. Excellent mathematical and analytical skills. Good knowledge of Excel , Advanced Excel, Google sheets and other MS Office products. Knowledge of VBA / Macros will be an advantage Knowledge of Power Bi or Google Studio Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Highly professional and able to develop strong business partnerships Educational qualification: Graduate in any discipline
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Job Detail
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Job IdJD3234877
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear