Job Description

Job Title: Associate, Real Time Management Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. I. Role and Key responsibilities: Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support for CIS. Work on application such as CMS IEX, IMDS WFM now etc. Provide input to stakeholders and drive labor management Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Team. Handle CIS Internal Customers. II. Key Skills and knowledge : Good analytical, numerical and problem solving skills. Must possess effective organizational skills and time management skills with the ability to multi task proficiently. Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure. Strong team building and leadership skills, including strong logical thought processes. Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives. Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment. III. Educational Qualification : Undergraduate or Graduation (Preferred) Location: IND Bangalore - Millenium Towers - MT1 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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