Job Description

• Hyderabad, Telangana, India
• Permanent
• Operations
• 1 - 3 years

• 
  

Job Title:
Associate Customer Delight
:
About ekincare

Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart, etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.

Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of an employee-friendly policy and environment.

If you are ambitious, willing to unlearn and relearn in a fast-growing start-up, and looking to make an impact in millions of employees’ lives and make India Inc. healthy, ekincare is the right place.

For more details about us please visit www.ekincare.com

• Position: Customer Delight Associate
• Location: Hyderabad
• Reporting to: Associate Manager - Customer Delight

About the Role:
Should be the eyes & ears of the customer and the voice of ekincare.
Key success metrics for this role
1. Average handling Time & First response time
2. Schedule adherence
3. Best customer experience & CSAT
4. Repeat & FCR
5. Product and process enhancements

Responsibilities:
1. Handle as many calls, email,s or chats of customers
2. Identify the needs of customers, resolve issues, and provide solutions.
3. Upsell other products wherever possible
4. Ensure you follow the customer service script for uniformity
5. Ability to analyze the situation at hand and make a business decision to ensure the customer experience is not impacted

MUST Skills:
1. Good communication skills in English & Hindi
2. Sound confident, energetic, and have Patience all throughout the day
3. Friendly, Calm under Pressure, and Effectively Communication to customers
4. Ability to probe and comprehend the issue or situations
5. Flexible to changes and adapt to new methods as per requirement

Ideal Candidate:

• Someone who can be self-motivated, take initiatives, flexible to accommodate new responsibilities as and when the role demands
• Build and develop relationships with internal & external, so that faster resolution can be provided to customer
• Freshers can also apply as long as they have an impeccable command of the English language, are customer-centric, is quick in problem-solving and Last learner.

Do not apply:
1. Some who is only taking this position for salary or reducing pay as they are in need of Job

Experience Range: 1 - 3 years
Educational Qualifications: Any graduation,
Skills Required: Excellent Communication Skill, Energetic,
Job Code: KL-XGM4KRBM
About Us
India’s fastest growing and patented health benefits platform with more than 400 corporate clients and 1M users on the platform, ekincare is a new-age, AI-driven integrated health benefits platform helping organizations save up to 90% in healthcare costs and lowering their employees' health insurance premiums.

Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app
Why Us?
We are Technology Tinkerers, Experimenters, and above all - Product Enthusiasts. Building intuitive products & solutions for our delighted Clients has led to significant milestones over the last 7 years.
The driving force behind ekincare is the team of experimenters and growth hungers who focus on practical applications of the latest technologies to make "Corporate India" healthier, better.

We offer

• An open work culture.
• Unlimited learning and growth opportunities
• Plethora of challenges at work and play.
• Peers who take their careers as seriously as you.
• Outstanding health benefits
• Performance-based rewards
• Employee-friendly policies