Job Description

Please note: This is a 100 PERCENT remote full-time opportunity and you can work from any location within India
This role is specifically for night shifts. Only candidates who are comfortable working in night shifts are requested to apply.

The Opportunity:
As an Associate Customer Service Manager, you will find yourself in one of the most interesting and challenging positions in the organization if you have a strong orientation towards Sales and great customer service mindset.
The role offers you a unique opportunity and an experience to interact with the top academic researchers across the world, understand their needs, and recommend suitable solutions to help them. It is also an opportunity to directly influence the organizations revenue by meeting the monthly sales targets.

Responsibilities:
Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Calls, Website forms etc. and ensure that all the leads coming from these channels are converted.
Understanding the customers need by studying the customers history, buying patterns in the past and then recommend a suitable solution to ensure that the customer closes the sale with Editage.
Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.
Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers.
Timely following up with the leads across markets to ensure maximum conversions.
Identifying the market trends, customer trends and buying patterns of the customers and sharing it with the Managers on a timely basis.
Provide an excellent after sales support by ensuring that customers queries are responded to in a timely manner.

Requirements:
Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
0-1 year of experience - Freshers are encouraged to apply
Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
Have excellent interpersonal and intercultural skills and can work with global teams
Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though
Are resourceful, can think on your feet and make quick decisions
Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios
Are goal and results oriented with a keen sense urgency and ownership
Education: Any Graduate
Industry: Educational/Training

Skills Required