The HEINEKEN Company

Key Responsibilities: Call Center Supervision and Training Monitor day to day operations of call center agents handling consumer and customer complaints Train new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usage Conduct periodic refreshers and…

The purpose of the role is to support the Procurement Department by gathering and synthesizing Key Market and Internal Data crucial. This involves actively collaborating with several stakeholders within the organisation and being able to understand the E2E procurement Process…