Serve as the primary point of contact for assigned clients. Develop a deep understanding of clients’ business needs, objectives, and challenges. Build and maintain strong, long lasting client relationships to ensure high levels of client satisfaction and retention. Identify opportunities…
Develop and maintain dashboards, daily/weekly/monthly MIS reports. Provide data insights and analytics to management for strategic decision making. Automate reporting processes to improve accuracy and reduce manual intervention. Track KPIs, business performance, and operational efficiency metrics. Perform daily/periodic reconciliation of…
Greet and welcome visitors in a warm and professional manner. Answer and direct incoming calls promptly. Maintain visitor logs and issue visitor passes. Handle incoming and outgoing mail and courier services. Ensure the reception area is neat and presentable at…
Handle inbound and outbound customer queries via phone, email, chat, and social media. Address complaints, provide appropriate solutions, and follow up to ensure resolution. Stay updated on all company products, digital platforms, and financial services. Educate customers about new features,…
Serve as the primary point of contact for assigned clients. Develop a deep understanding of clients’ business needs, objectives, and challenges. Build and maintain strong, long lasting client relationships to ensure high levels of client satisfaction and retention. Identify opportunities…