Job Description

Handle inbound and outbound customer queries via phone, email, chat, and social media. Address complaints, provide appropriate solutions, and follow up to ensure resolution. Stay updated on all company products, digital platforms, and financial services. Educate customers about new features, offers, and usage of fintech solutions like mobile apps, digital wallets, UPI, loans, etc. Troubleshoot problems related to account access, transactions, payments, and technical errors. Escalate complex issues to the appropriate department while maintaining ownership of the customer experience. Maintain detailed and accurate records of customer interactions using CRM tools. Provide regular feedback on recurring issues to help improve product and service quality. Adhere to data privacy and security protocols. Ensure compliance with company policies and regulatory guidelines (e.g., KYC, AML norms). Collect customer feedback and share insights with the product and tech teams. Contribute to the development of FAQs, help guides, and self-service tools. Achieve defined KPIs such as First Response Time, Resolution Time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
Job Type: Full-time

Pay: ₹10,220.72 - ₹20,000.00 per month

Language:

Hindi (Required) English (Required)
Work Location: In person

Expected Start Date: 12/05/2025