1. Customer Experience & Satisfaction Ensure high CSI / NSS / NPS scores as per OEM targets. Monitor customer feedback from calls, emails, surveys, and OEM portals. Implement corrective actions to improve customer satisfaction. Handle escalated customer complaints professionally and…
Key ResponsibilitiesFront Desk & Customer Handling Welcome customers visiting the showroom and guide them to the appropriate sales consultant. Maintain a pleasant, professional demeanor as the face of the dealership. Handle incoming calls professionally and direct them to respective departments.…
1 Recruitment & Manpower Planning Plan and execute recruitment for all departments (Sales, Service, Body Shop, Accounts, Admin). Conduct interviews, onboarding, and induction programs. Maintain updated manpower strength and attrition reports. 2? Training & Development Coordinate Honda’s dealer level training…
1 Customer Interaction Handle customer enquiries via phone, email, and walk ins in a professional manner. Provide accurate information about services, appointments, and vehicle delivery status. Coordinate with service advisors and sales teams to address customer queries. 2 Complaint Management…