Handle customer enquiries via phone, email, and walk-ins in a professional manner.
Provide accurate information about services, appointments, and vehicle delivery status.
Coordinate with service advisors and sales teams to address customer queries.
2 Complaint Management
Record and respond to customer complaints or feedback promptly.
Follow up with relevant departments for quick resolution.
Ensure customer concerns are closed within the set turnaround time (TAT).
3? Customer Follow-Up
Conduct post-service and post-delivery follow-up calls.
Check customer satisfaction levels and escalate unresolved cases to the Customer Relations Manager.
Maintain call logs and update CRM systems regularly.
4? CSI (Customer Satisfaction Index) Improvement
Support dealership efforts to achieve manufacturer-set CSI targets.
Collect customer feedback forms and analyze satisfaction trends.
Prepare reports for management review.
5? Coordination & Administration
Schedule service reminders and follow-ups for pending customers.
Assist in planning and executing customer events, service camps, and feedback drives.
Maintain customer database and ensure data confidentiality.
Job Types: Full-time, Permanent, Fresher
Pay: From ?12,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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