Document Preparation & Verification: Create and check essential export documents (e.g., invoices, packing lists, COO, B/L drafts). Compliance: Ensure adherence to all national and international customs, trade laws, and regulatory requirements. Coordination: Liaise with internal teams (production, sales), clients, banks,…
Data Review & Cleaning: Inspecting large datasets for errors, inconsistencies, duplicates, and missing information. Data Entry & Maintenance: Accurately inputting, updating, and managing data in databases and systems. Data Reconciliation: Regularly comparing and reconciling data across multiple platforms. Reporting: Generating,…
Customer Interaction: Respond to queries, complaints, and feedback via phone, email, live chat, and social media. Relationship Building: Develop and nurture long term relationships with clients, becoming their key point of contact. Issue Resolution: Address and resolve customer issues efficiently…
Develop, implement, and maintain quality management systems (QMS), policies, and procedures. Conduct internal and external audits to ensure compliance with standards (e.g., ISO, GMP). Perform quality inspections, tests, and process monitoring for products and services. Analyze quality data, generate reports,…
Customer Interaction: Engage with customers through live chat to address queries, complaints, and concerns. Problem Resolution: Provide timely, accurate solutions, troubleshooting issues efficiently. Product Guidance: Offer information and guide users through product/service features. Multitasking: Handle multiple chat conversations simultaneously. Escalation:…
Strategy & Planning: Develop recruitment strategies, forecast staffing needs, and align with company goals. Sourcing & Attraction: Post jobs, use social media, network, attend job fairs, and build candidate pipelines. Screening & Interviewing: Review resumes, conduct initial screenings/interviews, manage the…