Job Description

Customer Interaction: Respond to queries, complaints, and feedback via phone, email, live chat, and social media. Relationship Building: Develop and nurture long-term relationships with clients, becoming their key point of contact. Issue Resolution: Address and resolve customer issues efficiently and professionally, escalating complex problems when needed. Customer Experience: Proactively identify opportunities to enhance service, drive loyalty, and improve overall customer satisfaction. Data & Reporting: Maintain accurate customer records, analyze data for trends, and provide reports on satisfaction. Collaboration: Work with sales, marketing, and product teams to meet customer needs. Product Knowledge: Stay updated on company products/services to offer informed assistance.

Job Types: Full-time, Permanent, Fresher

Pay: ₹21,900.00 - ₹49,800.00 per month

Benefits:

Provident Fund
Work Location: In person