Job Description

Description

Description About Corporate Marketing Our Corporate Marketing team designs marketing programs to help prospective customers understand how Gartner\xe2\x80\x99s insights, advice, and tools can help them achieve the mission critical priorities that drive organizational performance. The team accelerates sales activity by attracting, engaging and converting prospects through the delivery of compelling Gartner insights and experiences across the buyer journey.

Job Brief:

The Web Operations Specialist will maintain and enhance Gartner\xe2\x80\x99s public website. You\xe2\x80\x99ll partner with content managers, designers, and developers to amplify Gartner\xe2\x80\x99s brand, drive digital experience and drive high-quality leads. Through your role, we\xe2\x80\x99ll ensure that gartner.com meets best-in-class standards for website governance, as you manage a production queue and help CMS authors publish high quality content that converts. What You Will do:

• Ensure website consistency and reliability by resolving web-related issues and incidents across four distinct marketing teams.
• Manage tickets in the Web Ops queue, escalating tickets to IT (via JIRA) and project managing those tickets where necessary.
• Act as a publisher, working closely with Content Managers to ensure that content is published or updated in a timely manner and performing quality assurance to ensure that content is ready for publication.
• Document requirements and acceptance criteria for visual and technical enhancements to the website, factoring in best practices for UX, SEO, mobile optimization, accessibility, and privacy
• Assist with ticket prioritization for IT developers as part of weekly scrum stand-ups
• Onboard new authors into a distributed authoring workflow
• Lead regular training and drop-in sessions on CMS, authoring and publishing and website best practices
• Act as a point of contact for key stakeholders on publishing workflows and processes.
• Proactively identify and resolve website-related issues, including broken links, page errors, and site speed concerns.

What You Will Need:

• BS or BA in Web/Interactive Development, Digital Marketing, IT, or a related field preferred
• 2- 4 years experience working on a web or digital marketing team
• Demonstrated understanding of web best practices and site optimization
• Experience authoring in a CMS, Adobe Experience Manager preferred
• Proficient in writing and understanding HTML and CSS; experience documenting technical and design elements for developers
• Strong computer/technical skills and ability to quickly master new software
• Excellent communication skills with the ability to collaborate with teammates and stakeholders cross-functionally, cross-regionally, and globally
• Know how to prioritize tasks and understand/adhere to SLAs while working in a fast-paced environment
• Experience writing acceptance criteria and requirements for development teams

The ideal candidate will be:

• Strategic \xe2\x80\x93 applies strong business acumen and decision making skills
• Analytical \xe2\x80\x93 understand best metrics to analyze in order to find weaknesses or areas of improvement
• Creative \xe2\x80\x93 form new processes/campaigns/content in order to impact the business in a positive manner
• Collaborative \xe2\x80\x93 achieve meaningful progress working with others inside and outside the Marketing department
• Eager \xe2\x80\x93 a strong desire to positively impact the customer experience
• Responsible \xe2\x80\x93 make decisions and independently manage projects
• Excellent attention to detail, strong communication skills and solid work ethic
• Highly organized with excellent time and project management skills
• Ability to balance multiple demands and thrive in a collaborative environment
  

#digitalmarkets #LI-SA2 Who are we? Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization\xe2\x80\x99s mission-critical priorities. We\xe2\x80\x99ve grown exponentially since our founding in 1979 and we\'re proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger\xe2\x80\x94as individuals, as communities and as an organization. That\xe2\x80\x99s why we\'re recognized worldwide as a great place to work year after year. We\'ve been recognized by Fortune as one of the World\xe2\x80\x99s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you\xe2\x80\x99ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company\xe2\x80\x99s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:78240 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy