Job Description

Cialfo is a leading platform connecting students, higher education institutions and counselors through technology driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions and higher education institutions. We're one of the fastest-growing edtech startups in the region, consistently charting new heights! Be part of the future of global student recruitment and help us write the next big chapter in a student's life by enriching their enrolment journey - from helping them find their best-fit courses to pursue, to helping them cross borders and enrol in their dream universities. On top of that, we make every effort to alleviate the manual (or busy) work from counsellors so they can invest their time in meaningful student engagement. Join us in our mission to make education accessible to over 100 million students globally. We are looking for a Senior Operations Specialist to support our Direct Apply function and link students to their dream college. The role requires strong organizational skills and a profound aspiration to help students make the right decision for their next academic steps. This is a global role where the Senior Ops Specialist will be backend operations of applications coming from Cialfo schools across different regions. Responsibilities

• Receive, assess and enter application information to the relevant portal.
• Review tasks and additional requirements for the students and work with the team to receive these from the student.
• Keep the student's platform up to date at all times with relevant results and status information.
• Support the smooth running of the Operations team.
• Build reports to track data on applications, offers, and acceptances by region and circulate them for the attention of the relevant internal teams, to support their prioritization of follow up activities.
• Review and address errors and issues relating to documents being processed through the pipeline through internal stakeholder management.
• Mentoring Operations Specialists in the team

Requirements:

• Flexibility with regards to working times given the global nature of the team and clients.
• An understanding of universities' academic programs and admissions processes.
• Experience working with university representatives in application and/or admission-related matters.
• Exceptional verbal and written communication skills.
• Salesforce proficiency is a plus.
• A winning attitude which you use to drive outcomes.
• Ability to collaborate with cross-functional teams.
• Solid understanding of enterprise SaaS applications and collaboration technology.
• Excellent organizational, data management, and presentation skills.
• Comfortable and willing to be a hands-on contributor.

Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint. Benefits Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:

• Paid Annual and Medical leaves
• Flexible/Hybrid working environment
• Comprehensive Health Insurance
• Flexible benefits
• and more...