It Service Operations Specialist
Year Hyderabad, Telangana, India
Job Description
It's fun to work at a company where people truly believe in what they are doing!
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Summary
The role of the Senior IT Service Operations Specialist is to provide 1st level support to internal support teams via Service-now, SolarWinds, Uptrends tools.
Essential Duties and Responsibilities
- Should be willing to work in 24/7 support
- Ensure that all incidents, service requests and changes are logged into service-now ticketing tool, troubleshoot the incidents & follow-up till closure of the incidents
- Monitor the IT infrastructure devices through SolarWinds monitoring tool, create tickets, troubleshoot & escalate to appropriate team till resolution
- Monitor the web applications through Uptrends. create tickets, troubleshoot & escalate to appropriate team till resolution
- First level of support in patch managements
- Should have good windows & network L1 level troubleshooting skills
- Responsible for ensuring incidents & service requests & changes are resolved within the agreed SLA’s.
- Create, maintain & update system documentation where required as per ITIL standards
- Provide monthly management information reporting on activities, performance & utilization.
Minimum Experience
- Should have good knowledge in windows operating systems
- Should have basic knowledge in any ITIL ticketing tool
- Should have basic knowledge in incident management, request fulfillment, change management & problem management
Additional Requirements
- Excellent interpersonal and communication skills
- Should have highly vigilant
- Should be more proactive
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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Job Detail
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Job IdJD2889057
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear