Job Description

Role Title: VP, Remediation Analytics Lead (L12)Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organization Overview:The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects.Role Summary/Purpose:The VP, Remediation Analytics reports to the VP, Analytics Leader. This role is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the Synchrony data sources and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony\xe2\x80\x99s customer remediation and issue resolution efforts.Key Responsibilities:Conducts data analysis/SAS coding for remediations.Provides thought leadership on analytics best practices and procedures.Mentor and provide support to Remediation Analysts on data warehouse structures, data analysis tools and coding solutions.Provides analysis and guidance to improve remediation analytics processes.Provides leadership, analysis and support for Remediation team initiatives.Provides analysis and support for remediation project sizing and volume estimations.Partners with VP, Analytics Lead on efforts to improve availability and accessibility of Synchrony data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, data lake and portfolios.Synchrony data and process expert \xe2\x80\x93 provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge.Liaison to Synchrony wide Remediation processes including Governance, Compliance, Legal and L2 and L3 Process Owners.Provide support for Remediation COE Controls and Reporting.Creates templates and aids to improve consistency and completeness of remediation analytics.Other responsibilities as needed.Required Skills/Knowledge:Bachelor\'s degree with 10+ years of experience in Analytics, preferably related to Collections, or Operations, or in lieu of a degree 12+ years of experience in Analytics, preferably related to Collections, or Operations.Minimum 5+ years\xe2\x80\x99 experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools.Solid working knowledge of Unix, Excel.Strong written/oral communication skills.Desired Skills/Knowledge:Excellent relationship building skills.Experience in working with large volumes of data from multiple data sources.Proven ability to direct employees across multiple locations, including offshore teams.Strong written communication and presentation skills.Experience with Synchrony mainframes \xe2\x80\x93 Vision Plus, FDR, RMSNG.Collections experience within a Credit Card environment.Ability to make decisions based on quantitative analysis and creative thinking.Proficient with Microsoft Excel, Visio, & PowerPoint.Ability to handle sensitive issues with uncompromising integrity and confidentialityEligibility Criteria:Bachelor\'s degree with 10+ years of experience in Analytics, preferably related to Collections, or Operations, or in lieu of a degree 12+ years of experience in Analytics, preferably related to Collections, or Operations.Work Timings: 2pm to 11pm ISTFor Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L10+ Employees can applyGrade/Level: 12*Strong candidate identified. Eligible candidates can still apply*Job Family Group: Data Analytics

Synchrony