Job Description

Description and Requirements Key Responsibilities Customer handling, updating / closing of Tickets in the Service Now Ticketing tool. Perform installations, maintenance, and repairs on customer equipment (Desktop, Laptop, iPad, Tablet PC, peripherals, Printers, and Scanners at Part Level replacement. OS Troubleshooting on the desktops Installation and configuration of OS(Windows 7/8/10 & 11) as per the requirement. Installation and configuration of productivity tools like MS Office and other software/tools for desktop documented in COE (Common Operating Environment). Standard Microsoft desktop application Installation and troubleshooting Antivirus updated using the provided tool. Installing and configuring messaging clients on workstations. Email troubleshooting and housekeeping at the client end. Troubleshooting & resolving user problems remotely using available tools. Installation & Configuration of drivers for standard peripherals like Printers, Scanners and Modem etc. Desktop rollout/replacement of four users including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost etc. Perform IMAC Tablets and Phones(iPad etc) Support L1 Basic Configuration and Connectivity, troubleshooting as per Operating Environment guidelines. Demonstrate professional behavior with customer Flexible to work 6 days a week. The job is based at a client site across Mumbai. Qualifications Full-time Degree in IT or Hardware or Electronics or related discipline. 3-4 years of relevant experience in Desktop support (onsite or virtual) specially supporting VIP or VVIP customers from banking or Fintech industry. Excellent verbal & written communications skills in English. Fluency in Hindi & Marathi an advantage. Technical certification like MCSE considered. Stay connected: Know More about us : I Follow us:

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