Job Description

About PhonePe PhonePe is India\xe2\x80\x99s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! PhonePe is India\'s largest transactions platform built on payments. It is the crusader of UPI payments and a proud contributor to the hypergrowth of the world\'s most advanced payments system. We are leading the narrative on mobile payments which will change the way people manage their money on the go. We want to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We see ourselves facilitating this change, through technology at scale, positive disruption, and dogged customer centricity. A Trainer maximizes contact center representatives\xe2\x80\x99 effectiveness by ensuring representatives have a thorough knowledge of products, and services, can effectively use closing skills, resolve problems and provide a positive customer experience to existing and potential customer base. Role Expectations:(KPIs/KRAs of the role)

• Be a subject matter expert and facilitate classroom training to train the employees on product, process, call handling skills, sales skills, and operational procedures
• Design & maintain the new hired training curriculum and content
• Monitor the performance of new hires and seasoned agents, identify training gaps, develop training content, conduct relevant training programs, and evaluate the impact of training after each session.
• Coordinate efforts with the business teams, Ops and Quality to assist in the quality improvement process of the agents
• Finds new ways to be more effective in the delivery of the training to the agents
• Learn new techniques to improve classroom facilitation skills

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy