Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
For more information, please visit www.thermofisher.com.

Job Title: Senior Innovation and training Specialist
Reports To: Senior Manager of service Innovations and Training
Group/Division: Instrument Enterprise services
Position Location: Remote Global



Position Summary:

• The Senior Service Innovation and Training Specialist will partner with IES and BUs to drive training for hardware and applications. The ideal candidate will possess technical expertise within CMD products in driving the overall training and E-learning content for FSEs and customers delivering the One Thermo Solution.
  

• Delivery of product training for IES teams globally.
• Technical training content creation to support field Service and customers.
• Virtual Integration with Product Support Engineering enhancing services within IES global field service.
• Integrates the knowledge gained from field issues into the factory and field service knowledge repositories to create content and apply it to the knowledge base
• Support the One Thermo system Solution with hardware and applications support in delivering product integration for our customers.
• Working with multiple Business units in driving work streams for faster, easier service deliverables.
• Participate in meeting with the Product Support team and product Engineering groups.
• Partner and provide feedback for new product introductions for ease of serviceability.

• Experience in Thermo Fisher Chromatography & Mass spectrometry or Elemental products is required.
• Bachelor of Science degree: Chemistry or Science-related
• Minimum of 10 years of technical experience in service operations

• Ability to manage deadlines accurately, effectively, and efficiently.
• Ability to work independently
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
• Self-starter with a high level of motivation and strong interpersonal skills
• Solid communication skills, oral and written, and an ability to listen
• Basic instructional abilities (training).