Job Description

Job Title: Trainer II Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:

• Deliver product training for a Travel customer service.
• Design training curriculum using inputs from Operations, Quality & Clients.
• Knowledge management for the process.
• Keep up to date with product / process knowledge.
• Accountability for 0 \xe2\x80\x93 90 days batch performance.
• Attend TTT conducted by clients.
• Conduct PKT and process refreshers on the floor.
• Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB
• Represent Concentrix on client calls and internal/external calibrations.
• Work closely with OPS and Quality teams to design and execute action plans.
• Responsible as per defined monthly/quarterly/yearly training scorecards and PLA
• Responsible to manage the training throughput and performance.
• Create, manage and update the training content for respective LOB\xe2\x80\x99s on different tools.
• Manage/create process SOP\xe2\x80\x99s and training refreshers.
• Manage training MIS for new hire batches and other training related work.
• Contribute to process improvement ideation and initiatives.
• Responsible for all risk management and compliance activities as applicable to this role

Key skills & knowledge:

• Good facilitation skills
• 1+ Year GDS expertise
• experience in customer care(voice) for an Airline / Travel related business.
• Should be a Team player.
• Languages \xe2\x80\x93 English and Hindi (preferred).
• 5 days working and should be open for rotational offs.
• Good MS Office skills.
• Experience in preparing TNI & TNA

Educational Qualification: Graduation Disclaimer: - \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \xe2\x80\x98recruitment\xe2\x80\x99, \xe2\x80\x98processing\xe2\x80\x99 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Kolkata - DLF IT, Tower A, Lvl 2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents