Job Description

Job Title: Trainer II V&A Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities : Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Maintaining Data and MIS as per the training BPMS / requirement Supports intra & inter function collaboration Proactively implement best practices and add value across locations Contributes to process improvements and innovation in the training function through Lean or Six Sigma methodologies Attend the TTT for any client or CNX requirements Interfaces with customers as per requirement Conducts Need analysis and shares feedback with the stakeholders Meeting the monthly Conversion & Effectiveness targets Providing Feedback to the New Hires on Soft Skills and grammar Attend internal and external V&A and Soft skills calibrations To coach the NHT\'s on Grammar, V&A and soft skills Attend the mandatory TTT and successfully clear the certification Desired Skills : Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills High levels of spoken and written communication Interpersonal and team management skills Ability to interact with different levels in the organization Previous V&A and Soft skills training experience is desirable Basic knowledge of Instructional design is desirable Exposure to Quality shall be preferred Expertise in Excel & power point Willingness to work in a 24/7 shift environment (Day and Night Shifts - Rotational) Good facilitation skills Disclaimer:- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Chandigarh - DLF IT, Tower C, Site 2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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