Communications Trainer Ii
Year Bengaluru, Karnataka, India
Job Description
Job Title: Communications Trainer-II Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:
- Manage retention during training
- Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - as required
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data and MIS as per training BPMS / requirement
- Support intra & inter function collaboration
- Proactively share best practices across locations to add value
- Contribute to process improvements and innovation in the training function
- Attend TTT for any client requirements
- Interface with customers as needed
- Conduct Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets
- Provide Feedback to New Hires on V&A and Soft Skills
- Call monitoring as per requirement
- Exposure of at least 2.5 years in V&A Training with a BPO - preferred.
- Good Facilitation, Presentation and content development skills
- Good Knowledge about computers and Excel.
- Excellent communication and Good people management skills.
- Good Knowledge about Soft Skills, V&A and Email writing skills
- Banking background - preferred.
- Data Handling / data interpretation
- Process Oriented, planning
- Ability to prioritize
- Ability to meet deadlines
- Ability to work under pressure
- Good Time Management, Interpersonal skills, Team work.
- Willingness to conduct refresher training, call monitoring and feedback sessions
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Job Detail
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Job IdJD3074332
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear