Job Description

Technology Implementation Support Analyst

JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)

About JLL Technologies

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

We are currently seeking a Technology Implementation Support Analyst to join our JLL Technologies team. The Technology Implementation Support Analyst is responsible for providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be managing all phases of service delivery including analysis and design, configuration, build, testing, training, deployment, and ongoing support.

About the role

#JLLTechAmbitions

What this job involves

As a Technology Implementation Support Analyst at JLL Technologies, you will be directly responsible for

Implementation Support:

• End to End - Implementation of technology for our Client Accounts
• Data template creation / Training to the Account Team
• Guiding end users to complete the data template
• Validating the data & correcting it in partnership with the Account team
• Data upload & System configuration
• User Management - User Creation, Authorization & Role creation/Mapping
• Develop User Guides & Update
• Develop Process Documents & Update
• Conduct Internal testing of the configuration done in the application
• Conduct Demo / Training sessions
• Troubleshooting of functionalities in the applications and responding to client teams
• Co-ordination with Product team to fix bugs / Customization
• Monitor the tool usage and report to account team on need basis.
• Perform internal process flow testing of new applications within applications & report findings to product team
• Manage change control process
• Manage user acceptance testing and release plans
• Manage communications with stakeholders, business transition team, business, and IT management, locally and globally
• Define and document functional and technical requirements and assist in defining business requirements

Organizational Relationships

• Interfaces with clients (both internal and external) across multiple business units, countries, and regions
• Works with various IT functional areas, including engineering, foundational, revenue, and transition teams as necessary for service delivery.
• Works with business leads for technology planning and management.

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

Education and experience

Required Qualifications

• IT Project management w/concentration on software as a service delivery management
• Customer service focus
• Ability to translate complex solutions into simplified visuals per audience needs
• Business analysis and requirements gathering
• Relationship management and communications
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Advanced PC Skills including MS Office
• Self-motivated, able to set priorities and work autonomously
• Knowledge of real estate industry preferred

Minimum Experience

• Minimum of 2 - 5 years of work experience in IT industry or department
• Logical reasoning & analytical thinking
• Experience in Real Estate industry or Facility Management a plus
• Excellent communication skills (fluent in English written and spoken)

• Bachelor's degree required, MBA preferred, preferably in information systems, computer science, or business administration
• Six Sigma certification or exposure preferred

What you can expect from us

We succeed together across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Apply today!

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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