DDN Storage is the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads, multiple collaborative data centers and Web and cloud environments. Across traditional and commercial high performance markets, customers rely on DDN Storage to solve the most demanding big data problems in industries such as cloud, online content and social networking, security and intelligence, life sciences, finance, energy and media production.
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The Advanced Support Team (AST)/Level 2 Filesystem Support is part of DDNs support organization. The primary focus of the AST is to support DDNs customers with troubleshooting and repair during the lifetime of their DDN storage solutions. Also, escalations to the DDN engineering/development team are managed by AST team members
The Technical Support Engineer will mainly be responsible for filesystem support of DDNs EXAScaler solutions. These solutions are based on the Lustre parallel filesystem. To achieve quick turnaround times on cases the employee will need to manage their own queue, triage tickets, collaborate with peers and the DDN field team.
Duties and Responsibilities:
The essential duties and responsibilities include but are not limited to:
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