Job Description

Technical Support Engineer 2 (Vxrail Support)

At Dell Technologies, world-class service doesn\xe2\x80\x99t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help \xe2\x80\x93 by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there\xe2\x80\x99s an issue with a customer\xe2\x80\x99s product, we\xe2\x80\x99ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2(Vxrail support) on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.

What you\xe2\x80\x99ll achieve

Through this role you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

As a Technical Support Engineer, you will be responsible for:

• Opening, updating, and reporting on customer cases opened through VxRail ticketing system and apply basic technical support skills to handle customer incidents and case resolution.
• Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution and understand technical communication structure and help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.

You will work with both internal and external customers quickly in a fast paced customer critical environment and as a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here\xe2\x80\x99s what we are looking for with this role:

Essential Skills

• Bachelor\xe2\x80\x99s Degree with 3-4 years of relevant experience required
• Strong knowledge in VMware vSphere, vCenter and ESXi is mandatory with 3-4 years of hand on experience
• Strong understanding of VMware technical environments (hyper converged infrastructure & virtualization) along with Troubleshooting experience
• Experience in a technical and/or customer support is mandatory with excellent business communication skills

Desirable Requirements:

• Knowledge on VSAN and Networking is an added advantage

Who we are

We believe that each of us has the power to make an impact. That\xe2\x80\x99s why we put our team members at the center of everything we do. If you\xe2\x80\x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\xe2\x80\x99re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Closing date: 30 November 2023

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy .

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