Job Description

About Team The AppDirect cloud service commerce platform unites Providers, Partners and Buyers of cloud services into a single ecosystem. This makes it easy for businesses to find, buy and manage cloud services from a central location while also delivering new opportunities for providers to distribute, sell, and market cloud services. AppDirect-powered marketplaces, billing and distribution, and identity services help providers – including Vodafone, Telstra, Deutsche Telekom, ADP and others – connect millions of business users to solutions from Microsoft, Google, Box, DocuSign and more. We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About You As a Technical Operations Engineer, you will work closely with other senior members of the Technical Consultant team and the Business Solution Consultant team at a tactical level, handling requests from the customer about "how" our MP works. Working with APIs, reports, configurations, migration, validation and documentation of different products. In addition, you will perform crucial tasks in each delivery for our customers. For example, the definition of the test criteria, performing the QA and working on the documentation. Also helping the customer with the Onboarding of products and Migrations. This role requires good business acumen and the skills of a customer-facing consultant. You will need to be a team player and make use of good communication skills as you work closely with our internal engineering team and our customer stakeholders sometimes in a fast-paced and agile development environment. You will help in delivering the right solution for our customers, while steadily expanding AppDirect's platform functionality, stability, and scale. What you'll do and how you'll have an impact

• Qualified candidates are good communicators. The successful candidate will be bright, highly motivated, enthusiastic, professional, people-oriented, and possess the skills and abilities necessary to fully manage customer deliveries.
• Should have a solid understanding of AppDirect's mission, goals and objectives.
• Provide assistance on the delivery of out-of-the-box as well as highly custom solutions to AppDirect's customers.
• Should have a thorough understanding of Professional Services' target objectives and key results (OKRs) as they pertain to technical consulting.
• Able to articulate our vision, strategy, capabilities and position relative to competitors in our industry.
• Validate and submit customer migration files. Provide assistance to the customer during migration.
• Demonstrates a high level of attention to details and takes pride in the accuracy of the information provided and deliverables produced are highly quantitative.
• Generation of manual (Ad-hoc) reports for customers.
• Creating documentation for the activities.

• 2-3 years of relevant work experience.
• Ability to multitask and juggle multiple moving parts while actively prioritising activities.
• Ability to solve complex technical implementations both independently and in a team environment.
• Experience with quality assurance processes and activities including test plan creation, validation and UAT.
• Experience and good knowledge of the Billing domain.
• Experience in carrying out migration of billing records successfully.
• Experience in creating documentation for the activities performed.
• Understanding of API consulting, technical consulting and integration, review technical designs, marketplace monitoring and configuration management.
• Stellar interpersonal, communication and planning skills.
• Excellent spoken and written English.