See yourself at Twilio
Join the team as our next Technical Support Engineer 2 - Consumer Trust
Who we are & why we\'re hiring
Twilio powers real-time business communications and data solutions that help build better applications and customer experiences.
Although we\'re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\'re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business. We employ thousands of Twilions worldwide, and we\'re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Join our Consumer Trust Support team, responsible for ensuring that Twilio and its customers are protected against bad actors and external threats.
Outstanding customer service is one of the core values of our company and what our customers have come to expect and love about Twilio.
You will function as the voice of Twilio to our customers and partners, embodying the Twilio Magic, Empathy, Human warmth and Technical expertise to guide them through compliance actions, including investigations, suspensions, bans, and audits taken to protect our Twilio users and platforms.
Twilio operates a 24/7 support model, so the ability to work weekends and holidays (as needed) is required.
Responsibilities
In this role, you\'ll:
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