Tech Support Advisor L1/l2
Job Description
Voice based process of taking inbound calls from customers and solving technical queries. Answering inbound technical support calls and taking ownership of support issue.
Availability in US hours (PST) - 9 hours working per day (10 hours shift) - Mon-Fri with occasional extended and week-end coverage.
>Ability to communicate confidently with both tech-savvy and non-technical customers in fluent English (Total experience: 2+ years in international call center (US preferred) and at least 1+ year in IT support / technical support.
> Expertise in troubleshooting and resolving basic technical issues related to Apple Mac, PC’s and Laptops, iPad, Mac OS, iOS, Chromebook, Windows, networking / connectivity) - all or some of them
Expert on some of these and advance knowledge on others: networking/connectivity terminologies and concepts, firewalls, Microsoft Office suites (PowerPoint, Excel, Project, Visio and other basic applications)
Asking insightful questions to find out the cause of customer problem and using all available knowledge / resources to resolve.
Consistently improve the quality of your work based on coaching / mentoring you receive Generating solutions using your product knowledge and our knowledgebases, update knowledgebase.
Customer focus, empathy, attention to detail and team player.
Skills Required
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Job Detail
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Job IdJD2145287
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IndustryBPO/ITES
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Total Positions20
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Job Type:Full Time
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Salary:35000-40000
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Employment StatusPermanent
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Job LocationNoida, India
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EducationAny Graduate
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Experience2 - 7 Years
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Apply ByOct 10, 2021
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Job Posting DateSep 30, 2021