Job Description

Requisition ID: 22887

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company\'s two industry-leading business segments-Catalysts Technologies and Materials Technologies-provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.



Grace is seeking a Technical Sales Manager to join our Refining Technology Business Proactively manage assigned customer accounts to deliver the sales targets for the territory for Hydroprocessing & FCC business. Develop and manage account strategies, in line with company\'s objectives. Respond to and service customer technical requirements and provide the needed assistance. Liaise with internal functions and business leaders to address day-to-day business issues as they arise. This job is based out of Mumbai, India.

Responsibilities

• Identify customer\'s technology requirements/needs and translate this into successful business opportunities.
• Establish strong relationships with key stake holders at customer site and use these to drive a successful sale process.
• Develops strategies to improve Grace\'s wealth position with each customer at the local level
• Coordinate activities of the wider Hydroprocessing & FCC business teams to fulfill the steps necessary to successfully win competitive tenders.
• Maintain customer satisfaction by coordinating the resources of Hydroprocessing /FCC to provide effective customer service
• Track Refining Industry Market evolution in the Region and identify key business drivers influencing Hydroprocessing / FCC Sales and translate these into winning strategies
• Design and keep updated detailed Customer Strategies, constituted by specific Customer Profiles and Target Accounts Plans
• Disciplined reporting and regular update of the Hydroprocessing / FCC Sales Management and CRM / SFDC System .
• Provide innovative ideas to create new and modified products and services to serve our customers better
• Providing input to the regional strategic direction for the business unit including specific objectives and metrics for growth and profitability
• Provide timely reports to stakeholders on key activities including but not limited to customer site activity, forecasts, volumes, market trends and competitor activities
• Participate in the direction for product development, timetables and technical programs necessary to support existing product lines in your region in close interaction with global R & D strategy.
• Assists in departmental day-to-day tasks, projects, and assignments as necessary.

Required Qualifications

• Graduate Engineering Degree in Chemical Engineering. Advanced degree (MS or MBA) helpful but not required.

Preferred Qualifications

• Professional experience in the process industry, of which key experiences must include

• Hydroprocessing & Fluid Catalytic Cracking (FCC) operations/ Process Engineering role
• Account Management/Sales experience
• Written and spoken fluency in English. Speaking Arabic is a plus
• Ability to summarize, present and explain performance data in great detail, if required, based on sophisticated technical knowhow, especially around Hydroprocessing and FCC units.
• Knowledge of heterogeneous catalysis, alumina or zeolites
• First professional experience with process engineering in a refinery on the FCC or other process areas
• The position (based in Mumbai and involves travel)
• Must be a team player, driven by pronounced customer-orientation and enjoy working in a multi-cultural environment

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

W. R. Grace