Job Description

: Design and Execution of Instructor Lead learning interventions Create the quarterly training calendar for the allocated area based on the specific training requirements of the functions Deliver hard and soft skills trainings to internal employees, outsourced/contractual staff as well as intermediaries and other partners - meet the target of ___ man-days in a month with a minimum feedback score of __ per session. Collect feedback via the survey tool for every training session Adhere to all the timelines and training related SOPs and ensure standardization of training delivery and content for the region Conduct market benchmarking study of the latest in the insurance sector, comparative study of new products from competitors, locational and geographical nuances Prepare design modules, training roadmaps, FAQs for each of the trainings keeping in mind the audience demographics Stakeholder management Collaborate with the various channel SPOCs from the sales channels to gather the training requirements and finalize the content Coordinate with the assigned LOB SPOCs for training dates and participation numbers Publish the monthly/quarterly training calendar for the region with the internal channel SPOCs to ensure good participation in the training programs Effectively resolve queries of training participant\'s especially external partners such as intermediaries, agents, dealers, relationship managers etc. to maintain equity in customer service delivery. Analytics and Reporting Review analytics for learning engagement and training effectiveness regularly for the region Use insights from analytics to recommend revisions to the program design for better outcomes Provide analytics to Cluster Heads and Zonal Heads for their teams to improve learning engagement on a monthly basis MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Ensuring consistency in the learning behavior and subsequent output in the form of effective customer interactions of all internal and external training participants. Education/Qualification:Graduate/Post-Graduate Years Of Exp :6 to 8 Years

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