Bachelor’s degree, MBA is a plus • 3 plus years’ experience with Customer service would be an added advantage • Advanced computer skills using a variety of programs highly desired • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day • Applicant needs to be in People Management role
Job summary
Rekindle Position (This is an opportunity for external female candidates with a min 1 year career break)
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
REPORTEES Associates
REPORTING TO Group Manager– Customer Service
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
A Team Manager in our Amazon Development Center sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key responsibilities include:
People Management:
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