Job Description

Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
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*Our Core Values: *
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*Integrity* - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
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*Our Mission: * To create conditions within which people can thrive!
Responsibilities: Our* Team Manager* will perform the following:
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Manage the hiring, development, and performance of the team.
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• Coach agents to successfully achieve their goals.
• Set team direction, resolve problems and provide guidance to members of the team.
• Inspire others to deliver their best daily.
• Work with peers to solve problems in creative ways.
• With excellent questioning and listening skills.
• With a strong ability to build rapport.
• Adapt departmental plans and priorities to address business and operational challenges.
• Perform supervisory audits as necessary.

Qualifications: *
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• College degree is preferred
• Must have at least of* 3+ years team leadership experience* from a* BPO/Call Center/Shared Services Customer Service industry - Money Remittance/FinTech background or related function.*
• Demonstrated understanding of call center/customer service environment and a good knowledge of fintech operations.
• Experience communicating effectively across all levels of the organization.
• Must be a dependable, high-energy, detail-oriented person.
• Demonstrated embrace of our Core Values.
• Must be flexible with schedule and job duties.
• Willing to work onsite.
• Previous inhouse Fintech experience on a global scale is a plus.

Location: 6th Floor,Wing 3,Cluster 'D',EON Kharadi Infrastructure Pvt. Ltd. T & ITES,Special Economic Zone,Plot No 1,Survey No 77,Kharadi Knowledge Park,MIDC, Pune, Maharashtra*
* Location: 6th Floor,Wing 3,Cluster 'D',EON Kharadi Infrastructure Pvt. Ltd. T & ITES,Special Economic Zone,Plot No 1,Survey No 77,Kharadi Knowledge Park,MIDC, Pune, Maharashtra Job Type: Full-time