Job Description

Job Title: Team Manager
Location: Chennai About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager. Introduction:

• To manage a large and diverse team of HR advisors working towards pre-defined targets.
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the Service line lead to maintain Service Level Agreements and Key Performance Indicators through effective team leadership.

What will you be doing?

• Ensure daily schedule adherence, roster management.
• Manage escalations and perform regular quality checks for the team.
• Monitor performance for all advisors on a monthly basis.
• Address and manage team issues arising out of day-to-day working.
• Keep the Service lead regularly updated of any developments relating to the performance of the team, updates received and queries from clients.
• Ensure each advisor is trained and has got up to date process knowledge.
• Measure performance of the team for e.g. Performance appraisals, confirmations and on-going feedback and training.
• Work with the Service line lead to plan and provide support and guidance with disciplinary & grievances, completing documentation and scribing for interviews.

Team Management

• Set targets for the team and ensure target achievement adhering to Service Level Agreements
• Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
• Ensure strict adherence to compliance
• Conduct Quality Audits for the Team on a regular basis

People Management

• Provide efficient leadership to the team
• Manage attrition rate within target levels
• Ensure high levels of motivation among the team
• Prepare development plans for every team member with a suitable plan of action
• Counsel team members, whenever required
• Plan and impart necessary process- related training to the Advisors, where necessary

What we're looking for:

• Graduate in any discipline
• Knowledge of HR Operations product procedures and policies and experience in operations
• Strong Knowledge of HR Systems - SAP/Taleo/SIEBEL and its functionalities
• Detailed understanding of the business operational objectives, service standards and compliance requirements
• Strong interpersonal and relationship building skills. Needs to be able to build relationships with supporting areas such as process quality

Skills that will help you in the role:

• Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly.
• Team Handling and Escalation handling ability.
• Technical systems and procedure training experience.
• Workflow time management experience.

Where will you be working? Chennai Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity
We operate with honesty, transparency and fairness in all we do. Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.